How to order custom products

At Action, we know that every time you invest in promoting your business, you’re going to have questions. That’s why we’ve put together a comprehensive FAQ to help you create the perfect merchandise for your needs.

If you’re looking for art requirements or just a little more information about our production process, this page should cover many of the basic questions you’ll have before starting your order. We recommend all potential customers browse this guide before they order custom products to familiarize themselves with the ordering process. If you are working with a graphic designer, whether on your staff or contracted, we highly suggest sending them a link to this section so they can take note of our art requirements. With any kind of printing, investigating the art requirements can often save you time and money! And if you have a more specific question about how to order custom products, we’re happy to help you!

Don’t see what you need? Please contact us so we can help you order custom products one-on-one.

  • The type of shirt you’d like to print on, sizes and quantity
  • Your artwork and where you’d like the design to printed on the shirt
  • Your due date
  • A 50% deposit before production and the remaining 50% before shipping or pick up
  1. We send you a custom quote and a mock up with your artwork
  2. Any revisions to artwork or placement you may require
  3. Once you’ve approved your mock up, we separate your artwork and send it to our Production Department
  4. Your screens are created and inks are mixed
  5. The shirts arrive from the supplier to our shop and are counted
  6. We print your shirts, count them again, and pack them up!

Once we’ve received your artwork, we can give you a custom quote for your project. You can also use our quote generator to get a general idea of how much your merchandise will cost you if you use some of our most popular shirts.

The mock up you will receive with your quote will break down the number of ink colours you need and the size of your print. If you’d like to change an ink colour or the size of your print, you can! We’ll send you a revised mock up with any changes you’d like.

Once you’re happy with how your shirts will look, our graphic designer splits your image up to prepare it for going on a screen. When the screens are ready and the ink is mixed, all we need is your goods to arrive so we can print them!

Generally, it takes up to 10 business days to print your order from the day of approval. If you need your goods sooner, however, we can usually work something out. If you need your shirts immediately, rush charges will apply.

We deliver within Vancouver and use UPS and Canada Post to mail your goods to you. Shipping charges and times should be discussed with your sales person as they vary from order to order.

We regularly use UPS and Canada Post to ship our goods. Shipping cost and times vary from project to project, and your sales representative will help you choose the best option for your needs.

We deliver most of our local orders ourselves! You’re also welcome to come to our showroom and pick up your order!

Screen printing orders have a mandatory 50% deposit, including tax.

We accept credit card payments in person, online or over the phone. Cash or debit transactions can be performed in-store. Interac e-transfers and Paypal transactions are also acceptable.

  • E-mail
  • Dropbox
  • WeTransfer
  • In person on a USB Memory Stick

Really, any file transfer site will work just fine.
If your artwork is physical, we’re happy to scan in it!

  • Vector (.ai or .pdf)
  • Photoshop file (.psd) of 300 dpi at print size or larger
  • High resolution JPEG of 300 dpi at print size or larger

Vector artwork is always the best option for screen printing, especially for simple images like logos or text. If you don’t have access to vector artwork, a high resolution JPEG or Photoshop file would be excellent.

In some cases, particularly for logos, vector is truly the best option for printing. Our Art Department may decide to recreate your artwork as a vector image, which may have a small additional charge. In the end, we want you to have the best possible print you can!

We love collaborating with our customers on artwork! Our designer can help you create the perfect shirt graphic for your brand. Custom artwork is an additional cost, however, and in some cases can be quite costly depending on the time.

Additionally, our graphic designer is available to give you advice on how to better design your graphic for cost effective, yet awesome, t-shirts.

Absolutely! If it’s easier for you, we’re more than happy to have our Art Department speak directly to the designer you’re working with.

  • Screen printing
  • Sublimation
  • Direct-to-Garment digital printing
  • Embroidery

While we do offer sublimation and Direct-to-Garment digital printing, these methods are used very rarely. Sublimation can be a very expensive procedure and is not as environmentally friendly as screen printing. Direct-to-Garment digital printing may be able to print thousands of colours but it is also not cost effective for our customers and not as consistent as screen printing. In rare occasions, however, sublimation and Direct-to-Garment digital printing may be more desirable depending on your project.

When printing promotional products, the printing methods available vary from item to item.

You can get samples made, but generally this is for very large orders (1000 or more shirts) and as there is quite a bit of work involved in preparing samples, they aren’t exactly cost effective for smaller runs.

You will, however, receive a digital proof of your artwork and placement at the size it will be printed and with the ink colours we will use.

We offer proofs free of charge because we want you to be happy with your order and confident that your shirts will look amazing!

Screen printing, or silk screening, is the most cost effective way to reproduce an image onto a garment. It is also one of the oldest forms of printing, with it’s roots stretching as far back as the Song Dynasty of China (960 – 1279 CE). Although it has a rich and practical history, screen printing exploded into a mainstream production method in the 1950s and 60s, when Andy Warhol and other artists began mass producing pop-culture images and using screen printing as an artistic medium. Once logos and branded images started to appear on clothing, along with t-shirts taking over casual fashion, many businesses and artists began printing their custom images for the obvious benefits of free marketing.

Today, screen printed t-shirts are the most popular clothing item world wide, with printing shops ranging from small home-run manual presses to large production facilities like our Vancouver location.

As you can tell, we really love screen printing.

Essentially, screen printing is similar to stencilling – an image is separated by colour and each colour is put onto a mesh screen using emulsion and light.

Emulsion is a thick, gooey fluid that the mesh screen is coated in. After air drying the coated screen, the separated ‘stencil’, which is printed onto a transparent film, is taped to the screen before exposing it to a concentration of light. The light hardens the emulsion everywhere except where the stencil is. Using a pressurized nozzle, water is sprayed onto the emulsion to clear the area where the stencil is.

At this point, you have a stencil. Your screen is then put onto a press and lined up to any other colours you may be printing. Ink is put into the screen, and squeegee is pulled over the image, pushing the ink through the stencil onto a shirt. This process of pushing the ink through the screen is repeated for each colour, using a flash of heat between colours to cure the ink. Once the final ink colour is on the shirt, the shirt is removed and sent through a long, heated dryer to completely cure the ink and make sure your print lasts as long as possible!

The cost of screen printing is different for every project. Several things can affect cost, including but not limited to the amount of colours you use, the style and brand of garments you want to print on, the print size and the ink type.

The most important factor in the cost of your screen printing project is your colour count. A colour count is the number of ink colours you require to print your image – for every colour, a new screen has to be made, new ink must be mixed, and additional preparation and set up time must be taken.

Additionally, the size of your order will affect your price. As with most goods, the more items you print, the less costly each piece is.

Contact us for a custom quote!

Plastisol, discharge, water base, metallic, puff, glow-in-the-dark… we have a wide variety of ink types to suit every project. It is important to remember, however, that specialty inks are an additional cost.

Contact us for more information about our specialty inks!

Yep! This is called a “Colour Way”. Mixing colour ways will be an additional charge, depending on the number inks you’d like to switch and the type of ink you are using, but we do this all the time.

You absolutely can!  You can mix and match shirt styles or colours as much as you want!

Some styles may not be able to fit the same prints (such as very large prints on very small ladies’ or children’s wear), but we’re used to printing on a variety of garments for most of our orders.

  • Fibre content and percentage found in garment
  • Bilingual information (Canada)

We consult the Canadian rules and regulations for garment labelling, which can be found here: www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01249.html

Additionally, you may want to include the following on your neck labels:

  1. Fibre trademarks or descriptive terms
    2. The size of the garment
    3. Care information
    4. Your branding and contact information

We offer a wide variety of uniforms, business casual, fine business wear and accessories to our customers, ready to be embroidered or otherwise embellished to suit your business.

We also carry aprons, chef jackets and hats, high-visibility safety wear, various hat styles and safety enhancements like lights and reflective bands.

If you have something in mind, contact us! Odds are we can find it for you!

Absolutely not. About 99% of our embroidery orders are from businesses, so we’ve lumped it in with our uniform services. But you’re more than welcome to bring us an idea for embroidery!

Unlike screen printing, it doesn’t matter how many colours you use in your embroidery. Embroidery is priced based on stitch-count, or the number of stitches used in an item. Obviously, size would play a role in this.

As always, we suggest you contact us for a custom quote!

Besides embroidery, we regularly screen print uniforms and corporate wear. Debossing and embossing can sometimes be done, and occasionally we’ll sublimate something! It really depends on what kind of garment you want to embellish, what it’s made of, and what you’ll use it for.

All orders are unique – contact us for a custom quote and some guidance!

Promotional products are exactly what they sound like – products for promoting your business. A lot of the work we do in promo products is for give-aways – businesses invest in branded merchandise to give as gifts to their customers or employees. If the product is useful or interesting, those people have to interact with your brand on a near daily basis!

Other customers sell their promo products, such as bands selling pins at a show, or a mountain climbing shop selling water bottles with their logo on it. We also deal with charitable organizations who will order ‘donation gifts’, a small gift given for set donation amounts.

Whether you choose to sell or give-away, promo products are a great way to make a lasting impression with your customer.

We offer literally thousands of different kinds of promotional products, from keychains and lanyards to coffee mugs, from umbrellas to beach balls… if you’ve seen a logo on it, chances are we can get it for you.

Take a look at our Promotional Products page to see our most popular suppliers.

As with all custom items, cost is almost entirely dependent on quantity. The large orders tend to cost far less per unit than smaller orders.
Like screen printing, some promotional products may have additional charges for multi-colour printing. It really depends on how many pieces you want, and how many colours you need to print.

Because every order is different, we encourage you to contact us today for your custom quote!